Support when it's needed
Customer Download


To initiate Remote Support, please download from the links to the left. Run the program, and ask support staff for the current password.


  1. When the program starts, it may ask you to allow the program to make changes on your computer (and may prompt you for username and password). This is not a threat. It will still work whether or not you agree. If you do agree, it simply gives our support staff more ways to fix your computer. In most cases, even if you don't agree, most issues can still be resolved. The choice is yours.

  2. A password is required to use the software. Please ask your support technician for the current password.